Service Desk Strategic Leader Practitioner
Leadership and service management
The purpose of this certification is to demonstrate that the professional has a practical understanding of how the service desk should work in an organization, to contribute to improve the workflow in areas of support and customer service; and to comply with the agreements (SLA).
Who should take this exam?
This exam is ideal for individuals or teams involved in the optimization of IT processes related to support / operation, service desk leaders / coordinators, or interested in adopting best practices for the operation of a service desk.
Technology staff, support staff, operations managers, or service desk managers and leaders.