ISO 20000 Internal Auditor

Service Management System (SGS) (ISO 20000:2018)

The purpose of the ISO 20000 - Internal Auditor Certification is to demonstrate that the professional has a practical understanding of the terminology, structure, and considerations for the definition, implementation, monitoring and auditing of a Service Management System (SMS); following the guidelines of ISO 20000:2018 (Service Management) and ISO 19011:2018 (auditing).

Who should take this exam?

This exam is ideal for individuals or teams interested in IT service management according to ISO 20000:2018, or related to a Service Management System (SMS).

Information security officers, project specialists, support engineers, auditors, information systems risk analysts, IT suppliers, SGS consultants.

At a glance

Category: ISO Standards
Price: US$ 125
Validity: 5 Years
PUCs: 50 PUCs
Syllabus: English | Spanish