ISO 20000 Internal Auditor
Service Management System (SGS) (ISO 20000:2018)
The purpose of the ISO 20000 - Internal Auditor Certification is to demonstrate that the professional has a practical understanding of the terminology, structure, and considerations for the definition, implementation, monitoring and auditing of a Service Management System (SMS); following the guidelines of ISO 20000:2018 (Service Management) and ISO 19011:2018 (auditing).
Who should take this exam?
This exam is ideal for individuals or teams interested in IT service management according to ISO 20000:2018, or related to a Service Management System (SMS).
Information security officers, project specialists, support engineers, auditors, information systems risk analysts, IT suppliers, SGS consultants.