The purpose of this certification is to demonstrate that the professional has a practical understanding of how the service desk should work in an organization, to contribute to improve the workflow in areas of support and customer service; and to comply with the agreements (SLA).
Key Features
- Category: Service Management
- Price: US$ 125
- Validity period: 5 Years
- PUC's: 20 PUC's
- Recognized in: 160 Countries
- Recommended Preparation Time: 10 Hours
What competencies are assessed in this certification?
- Understand the processes and activities performed in a service desk, as well as clearly understand its focus and scope.
- Identify the structure of a service desk, communication channels and best practices that ensure the continuous delivery of value in a service desk.
- Know the key roles in the recruitment and development of service desk personnel.
- Demonstrate your clear command of the key elements in the design of service level agreements and their relationship to the perceived value of service desk users and customers.
- Master the elements that are part of a strategy for knowledge management in a service desk.
Example diploma
Who should take this exam?
Frequently
Asked Questions
Certifications expire because the frameworks, the technologies they certify, and the environment in which they are applied are constantly evolving and changing.
Therefore, it is necessary to renew certifications from time to time to ensure that you keep your knowledge and skills up to date.
The validity period of certifications is usually between 3 and 5 years.
Yes, you can become certified by self-study if you are confident and disciplined enough to prepare on your own.
To do so, you should review the recommended materials we recommend, such as books, guides, videos or simulators.
You can also consult other complementary sources of information, such as blogs, podcasts or forums.
A digital badge is a graphical representation of your certification that you can share on your social media, resume or professional portfolio.
It is a way to showcase your achievement and competence to your contacts, employers or potential clients.
A digital badge contains verifiable information about your certification, such as name, date, issuing entity, and validation code.
Our certifications are recognized worldwide in the 160 countries that are part of the International Organization for Standardization.
CertMind is a registered certifying entity in the United States under the name of CertMind LLC. In addition, it complies with the international standards ISO 17024 and ISO 23988, which establish the requirements for entities that perform certification of persons and assessment of competencies.
CertMind has the support and trust of thousands of professionals and organizations that have obtained their certifications in different areas, such as Scrum, Agile, DevOps, Lean Six Sigma, among others.
CertMind also offers consulting to help you prepare for certification exams. At CertMind, we strive to provide you with quality service, innovation and excellence.
