Service Desk Strategic Leader Practitioner

Leadership and service management

The purpose of this certification is to demonstrate that the professional has a practical understanding of how the service desk should work in an organization, to contribute to improve the workflow in areas of support and customer service; and to comply with the agreements (SLA).

Who should take this exam?

This exam is ideal for individuals or teams involved in the optimization of IT processes related to support / operation, service desk leaders / coordinators, or interested in adopting best practices for the operation of a service desk.

Technology staff, support staff, operations managers, or service desk managers and leaders.

At a glance

Category: Service Management
Price: US$ 125
Validity: 5 Years
PUCs: 20 PUCs
Syllabus: English | Spanish

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